Out of the office: City Hall receptionists

Reading an interesting article from the Minnesota Star Tribune about smaller municipalities switching away from people and to automated phone systems….

…Smaller cities are increasingly finding the receptionist a luxury they can no longer afford.

via Out of the office: City Hall receptionists | StarTribune.com.

The quote was the most chilling… Employees are now considered a ‘luxury?’  And an expensive luxury to boot?

Yes, the receptionist might be the lowest pay grade out there, but it is still a person performing a job and not some luxury item that only the idle rich can afford.